Website Privacy Policy

1. Scope and Purpose of This Policy

PayerPro Solutions ('we', 'us', or 'our') operates this website to provide information about our healthcare revenue cycle management, medical billing, coding, and practice administration services.

This Privacy Policy outlines how we collect, use, and protect information submitted by visitors to our public website. This policy applies exclusively to information collected through our public-facing website, including business contact forms and consultation requests.

2. Explicit Exclusion of Protected Health Information (PHI)

Our public website forms are intended solely for business-to-business (B2B) communications between healthcare providers, practice administrators, and PayerPro Solutions.

WE DO NOT SOLICIT, REQUIRE, OR AUTHORIZE THE SUBMISSION OF PROTECTED HEALTH INFORMATION (PHI) THROUGH OUR PUBLIC WEBSITE INQUIRY FORMS. Please do not submit patient names, dates of birth, social security numbers, medical record numbers, health plan member IDs, clinical notes, or treatment histories through any public form on this website.

When a healthcare provider engages PayerPro Solutions for medical billing services, all exchange of clinical and patient data is governed by an executed Business Associate Agreement (BAA) and conducted exclusively through secure, encrypted, HIPAA-compliant electronic channels.

3. Information Collected Through Business Inquiry Forms

When you voluntarily submit a contact inquiry or request a practice consultation, we may collect the following commercial business details:

• Contact Information: Full name, business email address, and business phone number.
• Organization Details: Practice or clinic name, practice website URL, and physical practice location.
• Practice Characteristics: Practice structure (e.g., solo practice, physician group, specialty clinic), estimated provider counts, and clinic location ranges.
• Inquiry Subject Matter: Selected services of interest and general business requirements described in your message.
• Technical Metadata: Submission timestamps, IP addresses (utilized solely for rate-limiting and anti-spam verification), and user-agent details.

4. How Submitted Information Is Used

Information collected through our website inquiry forms is utilized solely for legitimate business purposes, including:

• Evaluating your practice's inquiry and assessing appropriate service alignment.
• Contacting you via email or phone to discuss your practice requirements and provide information regarding our services.
• Maintaining internal business records of prospective practice communications.
• Detecting and preventing automated spam submissions and malicious platform abuse.

5. Data Retention Principles

We retain business inquiry information only for as long as necessary to fulfill the operational purpose for which it was collected, or as required by applicable commercial record-keeping laws. If an inquiry does not result in an ongoing commercial relationship, contact details may be archived or securely deleted according to our standard administrative retention schedules.

6. Data Security Practices

We employ industry-standard administrative, technical, and physical safeguards designed to protect submitted business inquiry data against unauthorized access, disclosure, alteration, or destruction.

Website communications are encrypted in transit using Transport Layer Security (TLS/HTTPS). However, no internet transmission is ever completely secure, and visitors submit business inquiries at their own discretion.

7. Third-Party Services and Infrastructure

We host our website infrastructure with established hosting providers (e.g., Hostinger). We do not sell, rent, or trade your business contact information to third parties for marketing purposes. We may share business inquiry details with trusted service vendors (such as email delivery or IT hosting providers) operating under confidentiality agreements solely to support our direct business operations.

8. Cookies and Technical Analytics

Our website may utilize essential technical cookies necessary for website performance, security, and load balancing. Where analytics tools are utilized, they are configured to collect aggregated, non-personally identifiable metrics (such as page views and browser types) to help us improve website usability.

9. Your Privacy Rights and Contact Details

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of the business contact information you have provided to us. To submit a privacy inquiry or update your business contact records, please reach out to us:

• By Email: privacy@payerprosolutions.com or info@payerprosolutions.com
• By Mail: PayerPro Solutions, Attn: Privacy Office, 30 N Gould St, Sheridan, WY 82801
• By Phone: +1 (307) 291-4512

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our operational practices, website features, or applicable legal standards. When revisions occur, the 'Last Updated' date at the top of this document will be updated accordingly.